Shipping policy

Shipping & Delivery

At CruiserStore.com, we know you want your parts fast so you can get back on the tracks. We aim to dispatch all in-stock orders within 1–2 business days.

Free Shipping Offer

We are proud to offer Free Standard Shipping on eligible orders over $150.

Please Note: This offer applies to standard parcel sizes (e.g., filter kits, mirrors, electrical accessories, recovery gear) delivered to Australian Metro and major Regional addresses.

Exclusions to Free Shipping

Due to weight and size restrictions, the following items are excluded from our Free Shipping offer and will calculate a competitive freight rate at checkout:

• Bulky Items: Bullbars, rear bars, side steps, and roof racks.
• Heavy Items: Complete suspension lift kits, leaf springs, and long-range fuel tanks.
• Remote Areas: Deliveries to certain remote postcodes (e.g., parts of WA, NT, and Northern QLD) may incur a surcharge.

Estimated Delivery Times

We use trusted carriers including Australia Post, StarTrack, and TNT/FedEx to get your gear to you safely. Once your order is dispatched, you will receive a tracking number via email.

• Metro (East Coast): 1–3 Business Days
• Metro (Adelaide, Perth, Darwin): 4–7 Business Days
• Regional Areas: 3–7 Business Days
• Remote Areas: 7–14 Business Days

Authority to Leave (ATL)

To ensure contactless and fast delivery, most small parcels are sent with "Authority to Leave" in a safe place. If you do not have a safe place for the courier to leave your parcel, please send it to a business address or a PO Box (where applicable).

Damaged or Lost in Transit

While we pack every order with care, accidents can happen. If your item arrives damaged, please do not install it. Contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement or insurance claim.